Terms of service

1. Who we are

This online store is called Snowface. You can contact us at hola@snowface.shop.

2. Scope

These terms apply to purchases made in this store. By placing an order you accept these terms.

3. Prices and payment

Prices are shown in your country's currency and include taxes. Payment is taken at checkout using the payment methods available in the store. We may change prices at any time, but the price that applies is always the one in effect when you placed your order.

4. Orders

We'll send you a confirmation email when we receive your order. If an item sells out or there is a pricing error, we'll let you know and you can cancel your order for a full refund.

5. Shipping

Shipping times and conditions are described in our Shipping Policy.

6. Withdrawal and returns

You have 14 calendar days to return your purchase. Conditions are described in our Refund Policy.

7. Warranty

All products come with the 3-year legal guarantee of conformity provided for under Spanish consumer law.

8. Product use

Our balaclavas are cold-weather and costume garments for recreational use. Customers are responsible for using them appropriately and lawfully.

9. Governing law

These terms are governed by Spanish law. In the event of any dispute, consumers may go to the courts of their place of residence. You can also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr