Terms of service

1. Who we are

This online store is called Snowface. You can contact us at hola@snowface.shop.

2. Scope

These terms apply to purchases made in this store. By placing an order you accept these terms.

3. Prices and payment

Prices are shown in the store's currency and include import taxes and duties. Payment is taken at checkout using the available payment methods. We may change prices at any time, but the price that applies is always the one shown when you placed your order.

4. Orders

We'll send you a confirmation email when we receive your order. If an item sells out or there is a pricing error, we'll let you know and you can cancel for a full refund.

5. Shipping

Shipping times and conditions are described in our Shipping Policy.

6. Returns

You have 14 days to return your purchase. Conditions are described in our Refund Policy.

7. Product use

Our balaclavas are cold-weather and costume garments for recreational use. Customers are responsible for using them appropriately and lawfully.

8. Governing law

These terms are governed by Spanish law, without prejudice to any mandatory consumer protection rights you have in your country of residence.