Shipping policy
Processing
We prepare your order in 1–3 business days.
Delivery times
- Spain, Portugal, the Netherlands and Germany: 6–13 business days
- Switzerland, Norway and Sweden: 7–18 business days
- United States: 7–15 business days
- Canada: 10–15 business days
During peak season it may take a little longer.
Cost
Shipping is free to every country we sell to.
Tracking
Once your order ships, we email you a tracking number so you always know where it is.
Taxes and customs
Products ship from our suppliers' warehouses, which may be outside your country. Import taxes and duties are already included in the price, so there's nothing extra to pay on delivery.
Protected shipping
For a small fee you can add protected shipping at checkout: if your parcel gets lost or arrives damaged, we send you a new one for free.
Problems with your delivery
If your order hasn't arrived after 20 business days, or the address was wrong, email us at hola@snowface.shop and we'll sort it out.