Privacy policy

Last updated: October 15, 2026

SnowFace operates this store and website, powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through our store, or otherwise contact us.

Personal information we collect

Contact details such as your name, billing and shipping address, phone number and email address.
Payment information processed by our payment providers (we do not see your full card details).
Order information such as the items you view, add to your cart, buy, return or cancel.
Communications you send us, for example customer support requests.
Device and usage information such as your browser, IP address and how you use the store, including through cookies.

How we use your personal information

To process and deliver your orders, handle returns and provide customer support.
To send you marketing emails, only if you agree. You can unsubscribe at any time.
To keep the store secure and prevent fraud.
To comply with legal obligations, such as tax rules.

Who we share it with

Only with those who help us serve you: Shopify, our payment providers, our suppliers and the carriers that deliver your order. Some of them may be located outside your country, always with the safeguards required by law. Shopify's own use of personal information is described in the Shopify Consumer Privacy Policy.

How long we keep it

For as long as needed to provide our services and as required by law.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to object to or restrict its processing, to opt out of targeted advertising, and to withdraw consent. To exercise these rights, email us at hola@snowface.shop. You may also complain to your local data protection authority.